Last updated: July 2026
ST Lofts is a loft conversion specialist serving Bristol and the surrounding area. We take your privacy seriously and are committed to protecting any personal information you share with us. This privacy policy explains what information we collect, how we use it and your rights in relation to it.
We are ST Lofts, a loft conversion company based in Bristol. You can contact us at:
Website: stlofts.co.uk
Email: info@stlofts.co.uk
We collect personal information when you:
Contact us through our website contact form
Request a free loft survey
Send us an email directly
Call us by telephone
The information we collect includes your name, email address, phone number, postcode and details of the service you are enquiring about. We only collect information that is necessary to respond to your enquiry and carry out our work.
We use your personal information to:
Respond to your enquiry
Arrange and carry out your free loft survey
Provide you with a quote for your project
Carry out the work you have engaged us to do
Contact you in relation to an ongoing project
We do not use your information for automated decision-making or profiling. We do not sell your information to third parties. We do not use your information for marketing purposes without your consent.
We process your personal data on the following legal bases under UK GDPR:
Legitimate interests: responding to your enquiry and providing the service you have requested.
Contract: where you have engaged us to carry out work, processing your data is necessary to fulfil that contract.
Legal obligation: where we are required to retain certain records by law.
We keep enquiry information for up to 12 months from the date of your initial contact. Where you become a customer and we carry out work for you, we retain relevant records for up to 6 years in line with standard accounting and legal requirements.
We do not sell or rent your personal information to any third party. We may share your information with:
Our email and website hosting providers, who process data on our behalf and are bound by data processing agreements.
Our accountant, where necessary for financial record-keeping.
We do not share your information with any other third parties without your explicit consent.
Our website uses cookies. Please see our Cookie Notice below for full details of what cookies we use and how to control them.
Under UK data protection law, you have the following rights:
The right to access the personal information we hold about you.
The right to have inaccurate information corrected.
The right to have your information deleted, where we have no legal obligation to retain it.
The right to restrict or object to our processing of your information.
The right to data portability.
The right to withdraw consent where we are processing your data on the basis of consent.
To exercise any of these rights, please contact us at info@stlofts.co.uk. We will respond to your request within 30 days.
If you have a concern about how we handle your personal data, please contact us in the first instance and we will do our best to resolve it. If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
ICO website: ico.org.uk
ICO helpline: 0303 123 1113
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to check this page periodically.
